Mortgage Challenges

Foreclosure Options for Homeowners (Principal Residence Only)

If you cannot afford your monthly mortgage payments and wish to avoid foreclosure you may be eligible for a loan "workout" or modification. We determine eligibility for loan "workouts" on a case-by-case basis. Among other things, we will consider the value of your property and your ability (based on your current income) to make monthly mortgage payments in accordance with the "workout" agreement. You may also qualify to refinance your current mortgage with us or another lender in your area.

If you are interested in exploring the options listed above, you will need to provide us with certain financial information, including (but not necessarily limited to) the following: your most recent paystub, a detailed list of your current monthly expenses, your two most recent federal tax returns, bank statement(s), and any current valuation of your residence available (appraisal for example). Additional documentation may also be required in order to consider your request.

If you would like to discuss your options to avoiding foreclosure with us, please call one of our Customer Service Representatives at 888-683-6030. You have the right to request a meeting with a bank representative.

You may also contact the Department of Housing and Urban Development (HUD) to find a HUD-certified housing counseling agency by calling 800-569-4287. Additional information is made available by HUD on its website at